Privacy Policy

We collect only the information we need to respond to your enquiry and provide our services:\n\n- Contact details — your name, phone number and email address, when you call, email or send a quote request through our website form.\n- Enquiry details — what you tell us about the pest problem at your property, including the pest type and location.\n- Call and visit records — notes from phone calls and site visits, kept so we can provide continuity of service.\n- Technical data — if you accept analytics cookies, anonymous usage data such as pages visited and approximate location. We do not use this to identify you.

We use your information for these purposes, under the following lawful bases:\n\n- To respond to your enquiry and provide a quote (contract / legitimate interest) — we use your contact details to call, email or message you about your pest problem.\n- To provide our services (contract) — we keep records of the work we carry out, including treatments and advice given.\n- To meet legal obligations (legal obligation) — we keep records required by law, including insurance and health and safety records.\n- Analytics (consent) — if you accept analytics cookies, we use anonymous usage data to improve our website.

We do not sell your personal information. We only share it where necessary to provide our services:\n\n- Our website platform — Victory Digital hosts this website; data submitted through the contact form is stored securely and only used to deliver enquiries to us.\n- Professional advisers — insurers, accountants and regulators where required by law.\n- Authorities — where we are legally required to share information with law enforcement or regulators.

Under UK GDPR you have the right to:\n\n- Access the personal information we hold about you.\n- Rectify inaccurate or incomplete information.\n- Erase your personal information in certain circumstances.\n- Restrict or object to processing in certain circumstances.\n- Data portability — receive your information in a structured, machine-readable format where applicable.\n- Withdraw consent at any time where we rely on consent.\n\nTo exercise any of these rights, email [email protected]. We will respond within one month. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.